Session 1

Title: Learning at the Moment of Need – A Health Care Setting Example

Session Description:

In recent years, many corporate organizations have been embracing learning technologies, such as LMS’s, to deliver standardized, formal learning materials across time and distance to their employees. Yet in this age of the knowledge worker, when only 10-20% of the knowledge someone needs to do their job is kept in their head, are formal learning sessions the best way to support staff in their “learning moment of needs” in the workplace?

This session will discuss how to apply Gottfredson and Mosher’s 5 learning moments of need in a health care setting to get the right information into the hands of the right people, at the right time, to do their jobs to the best of their ability. A critical step in this process is to shift the organizational learning focus from formal, onsite classroom training to a model that strives to take best advantage of both formal (including eLearning) and informal learning environments.

If you plan on attending Conrad Gottfredson and Bob Mosher’s workshops, this will be a great follow on session that gives a Canadian example of their principles in action. If you aren’t planning on attending their workshops, this session will give you exposure to the thinking that is happening in the world of performance support and the value it can bring to learning in the workplace.

Presenter: Carol Stroud, B.Sc (HK), AGDDE(T), MDE e-Learning and Performance Support Consultant

In recent years, Carol has been helping large organizations transition from traditional corporate training methods to a comprehensive learning and performance support approach that includes the appropriate use of learning technologies and formal/informal learning strategies to support the full spectrum of frontline staff performance support needs.

Carol’s foundation is in instructional design specializing in the design, development and implementation of learning materials for corporations, academic institutions, professional associations and an international NGO. Her experience covers the development of both print and e-learning course materials for formal delivery on-site or at a distance; as well at the development of performance support tools to support workplace learning.