Workshop 8

Title: Learning @ the Moment of Apply -- Unleashing the Power of Performer Support

Workshop Description:

Our industry has made great progress in meeting the instructional needs of people who are learning something for the first time and when they want to learn more about it. We have rightly broadened our approach from the traditional classroom to include other formal means to help people learn quickly and effectively. We have employed innovative technologies to make these learning opportunities available anywhere, anytime. We are, for the most part, very good at focused, event-based learning—synchronous and asynchronous.

But on the whole, we have been negligent in addressing the most critical moment in any person’s individual learning process – their moment of “Apply.” Preparing learners for this vital moment should be at the heart of all we do. This is when learners meet the realities of what they actually learned, what they didn’t learn, what they have forgotten, what they have misunderstood, the unanticipated nuances, and the challenge of a constantly changing performance landscape.

There has never been a better time to step into the world of Performance Support. It’s needed now more than ever, and organizations are ready for it...whether they know it or not. This session will ground you in the fundamentals of Performance Support.

• What is (and what is not) Performance Support?
• Examples of the five types of Performance Support and the vital role they can play in your organization
• Resources to help you expand your view of Performance Support

Presenters: Bob Mosher and Conrad Gottfredson

Bob Mosher has been an active and influential leader in the learning and training industry for over 25 years and is renowned worldwide for his pioneering role in e-learning and new approaches to learning. Bob Mosher joined LearningGuide Solutions US in November 2006 as Global Chief Learning and Strategy and Evangelist. Bob has also worked for organizations such as Microsoft Learning, and Element K where he helped guide their overall learning strategies. He is an influential voice in the IT training industry, speaking at conferences and participating within industry associations.

Dr. Conrad A. Gottfredson has devoted his life to improving the life conditions of people, communities and nations through education. His Ph.D. in Instructional Psychology and Technology has provided him the opportunity to pursue this life goal in a 25 year private consulting practice.

He has pioneered methodologies for developing and delivering learning at the moment of need, to those who need it, when they need it, in the language and form they need from a single source of content.